Thank you for choosing Bikesdirect.com we have nearly 20,000 proven happy customers on ebay alone plus thousands of happy customers each week General Questions: For general questions about your order, tech support, shipping status please email us through this page Returns: Please email bd4servicecenter@aol.com for proper return shipping information before sending back items Warranty Claims: Please email bd4techhelp@aol.com for proper warranty claims procedures Note: Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, stripped threads on cranks, pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues. If you don't get a reply to your question within 24 hours and it is not a weekend or holiday. Please check your spam filters/folders and make sure our replies are not being blocked and send us an email at bd4alternative@yahoo.com You may also send us a fax at 877-245-3329 We are sure you will get many years of pleasure from your bike! |

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