All Our Bikes Are New
With the Full Manufacturer's Warranty

Thank you for choosing Bikesdirect.com Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops near you We believe in bringing you the best deals possible - some are almost unbelievable!

Please see the manufacturers' website for full warranty details (beyond 30 days of purchase)
For Example: Shimano parts please go to Shimano.com, SRAM parts go to SRAM.com
Within 30 days, Email bikesdirectservice@gmail.com for proper claims procedures

Please do not pay a 3rd party to work on your bike or purchase repair parts until after you have given us a chance to make things right. In rare instances of problems, we can often save you time and money.

Shipping Damage within 7 days of delivery, Email bikesdirectbikes@aol.com
Please Immediately Inspect your purchase upon delivery.
Shipping Damages noted after 7 days cannot be submitted for claim.
Please retain all packaging and send photos if possible.

Note: Costs of parts purchased without giving us a chance to make things right are not reimbursable or covered.
Labor Costs, Assembly, packing, shipping costs are not covered by warranty.
Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks,
pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues.
Cosmetic issues are not covered such as stains, scratches, chips, tears etc. Damages due to impact, accident,
road/trail hazards are not covered. At their option, some manufacturers may require the whole bicycle be
submitted for warranty inspection.

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ABOUT TRUST ONLINE Accept Credit Cards

General Questions: For general questions about your order, tech support, shipping status please email us through this page

Returns: Please email bikesdirectservice@gmail.com for proper return shipping information before sending back items

Warranty Claims within 30 Days: Please email bikesdirectservice@gmail.com for proper warranty claims procedures
Claims After 30 Days from Purchase date: Are handled by the manufacturer of the item in question.
For example, contact Rockshox.com for a SID fork or Shimano.com for Ultegra shifter or SRAM.com for Rival derailleur.

Note: Bent or Wear and tear parts like chains, bearings, wires, tubes, tires, paint/decals, crossed/stripped threads on cranks, pedals etc and broken derailleur hangers are not covered by warranty as these are user/maintenance issues. Cosmetic issues are not covered such as stains, scratches, chips, tears etc. Damages due to impact, accident, road/trail hazards are not covered.
At their option, some manufacturers may require the whole bicycle be submitted for warranty inspection.

Did Not get a reply? If you don't get a reply to your question within 24 hours, make sure it is not a weekend or holiday.
Please check your spam filters/folders and make sure our replies are not being blocked and then send us an email at bd4alternative@yahoo.com

You may also send us a fax at 904-249-3987

We are sure you will get many years of pleasure from your bike!

Factory Warranties Included With Every Bike
We are authorized dealers for every bike we sell. Every bicycle you purchase from Bikesdirect.com comes with the Factory Warranty. If you have any questions, the answers might be found easily. Please check our FAQ page (at THIS Link) then contact our service department at bikesdirectservice@gmail.com. They will be happy to assist you.