UPDATE: Due to System Upgrades, If you have Checkout issues, Please Order By Phone Call 904-249-2453 (If we're unable to answer, please leave your complete contact info, email/phone, make/model/size/color / price of the bike/s you are trying to order. We'll return your call by the next business day by phone or email)

Bikesdirect Contact Information

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At Bikesdirect we consider communication as key to a good relationship
To keep customers properly informed, our staff answers emails five (5) days per week from Monday through Friday. (Excluding holidays)

When you contact us, please always include your receipt information we emailed you

Did you email us after 4pm EST on Friday or during the weekend?
We will answer your email by or before Noon the following Tuesday or often by Monday afternoon.

First Step: For quick answers, please check Here>> For The FAQ Page

Still have questions? Please, select only ONE of the following below
Copy/paste email addresses or click the email links if you have an email client properly configured

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Click What You Need Help With:

Choosing Bike	Bike Size	Bike Arrived	Order Changes
Get Info At This Link	Get Info At This Link	Get Info At This Link	Get Info At This Link

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Changes to Bikes	Email Issues	Order By Fax	Order By Phone
Get Info At This Link	Get Info At This Link	Get Info At This Link	Get Info At This Link

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Choosing a Bike or Pre-Purchase Tech Questions or go >back to top of page<
Send an email to bd4salesteam@aol.com (copy/paste into your email program) or if you have an email client configured Get Info At This Link

Picking a Bicycle Size or go >back to top of page<
Check out our sizing tips link Get Info At This Link | Need further help? Please Get Info At This Link

My Bicycle Arrived, I have an Issue or Question or go >back to top of page<
Help with Post-Purchase bicycle service questions, warranty concerns, etc:
When you contact us, please always include the receipt information we emailed you.
We want to clear up issues as quickly as possible
Please take clear pics of the whole bike and close-ups of issue/s then email them with notes to: bikesdirectservice@gmail.com (copy/paste into your email program) or if you have an email client configured Email For Tech Support
When you contact us, please always include the receipt information we emailed you.

Last Minute Order Changes or go >back to top of page<
Shipping Questions, Comments or Changes* to your order just recently placed.
When you contact us, please always include your receipt information we emailed you. bikesdirectbikes@aol.com (copy/paste into your email program) or if you have an email client configured Get Info At This Link

Please note: We process and ship orders Monday to Friday. Because we process orders so quickly, we may not be able to make changes after your order has been placed. Customers may need to pay additional charges.
Please ensure item selection and shipping information is correct BEFORE putting your order through

Changes to Bikes or go >back to top of page<
These are factory direct bikes and ship from the distribution warehouse so we are unable to make changes from the manufacturers specifications. After you get the bike, check out www.bikeisland.com for free shipping and special pricing on upgrade parts and accessories - perhaps a longer/shorter stem or bike pump or cycling computer.
Please note: We process and ship orders Monday to Friday. Because we process orders so quickly, we may not be able to make changes after your order has been placed. Customers may need to pay additional charges. Please ensure item selection and shipping information is correct BEFORE putting your order through

Our staff answers emails five (5) days per week from Monday through Friday (9am-5pm EST, Mon - Fri, Excluding holidays)
When you contact us, please always include your receipt information we emailed you.

Email Issues? Not Getting Replies From Us? or go >back to top of page<
Some Internet servers reject certain e-mails. If you have emailed us and have not heard back from us within the following 1 to 2 business days (excluding Weekends and Holidays) - please contact us at bd4alternative@yahoo.com which is on an alternative server. Or fax your question to us at 904-249-3987 (please include your complete contact info)

For quick answers, please check our FAQ Page Click >>HERE<<

 

Order By Fax or go >back to top of page<
Having trouble ordering online? You may fax your order to us.
Before you call or fax your order:
1) Please make sure your credit card company is not blocking your transaction. Please call your credit card company.
2) You are using a US issued credit card with US billing / delivery address (Visa, Mastercard, Amex, Discover)

Order By Phone or go >back to top of page<
Phone our credit card processor directly.
NOTE: The Credit Card Processor cannot answer technical or bike related questions- they only process credit card orders. Call them 9 am to 5pm EST Monday through Friday excluding holidays at 904-249-2453.
This number CANNOT answer technical or bike related questions. If the line is busy, please Leave a Message with your Name and Phone Number or try calling again during business hours. Please do not leave your order information in a message. Alternatively, you may fax your order to 904-249-3987.

For quick answers, please check our FAQ Page <<Here

 

The #1 Most Frequently asked question is: Are these incredible bicycle deals for real? The answer is Yes.